Frequently Asked Questions
Everything you need to know about shopping with Forplay Catalog.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel and swimwear must have the protective liner intact to be eligible for return.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips and comparing them to our chart, as our high-fashion cuts may vary from standard retail sizing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey directly from our warehouse to your door.
Are your materials ethically sourced?
Forplay Catalog is committed to quality and responsibility. We work closely with our manufacturers to ensure high-grade fabrics and ethical labor practices across our entire production line.